Increasing DEV Power with Augmented Coding May 31, 2023 Technological approaches and resources accelerate tasks associated with software development and maintain the quality of actions. This is Augmented Coding. Learn more
Transforming Vivo's B2B Experience Learn more Challenge The B2B telecommunications services company is highly competitive. And this is why it was even more important in choosing a partner to help deliver excellent services to its customers. Solutions Applying Lean principles and co-creation techniques, we brought together senior executive leadership to jointly identify points for improvement. After 2 weeks, we were able to determine the customer's journey and identify what actually creates value for Vivo’s customers. We prioritized below as the initial objectives: • Develop a new platform called “We Care” • Improve customer experience by 10x, making the experience easier, more agile, and more reliable • Minimize user pain points and maximize current platform usage Results • 50% growth in logins of the B2B subscriber service system; • 70% increase in loading system pages – barriers that previously prevented the perception of value in corporate customer service; • It is estimated there will be a savings of R$ 8 million with the new system in the next 12 months;• Huge impact not only in the financial sphere, but in the internal culture of the operator;• A strategy based on data will allow Vivo to offer new products and monitor the behavior of its more than 300,000 corporate customers, delivering even more consistent experiences.