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CI&T | Salesforce

Accelerate the business impact of your Salesforce journey

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Our partnership with Salesforce has benefited businesses since 2010

As a Salesforce partner, CI&T provides co-sales support, facilitates project inceptions, and delivers solutions across multiple Salesforce clouds (Core CRM, Sales, Marketing, Service, Health, Community, Banking, MuleSoft) and industries (Financial Services, Automotive, CPG, Technology, Transportation, Healthcare and Life Sciences).

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How we can help you with your Salesforce journey:

We deliver Business Impact quickly
Salesforce Consulting

Provide industry solutions and help your business grow with Salesforce.

Customized Solutions

Custom development according to business needs to enhance business efficiency.

System Integration

Integrate Salesforce with other systems to build a more efficient ecosystem.

Training Support

Provide comprehensive training and ongoing technical support to the team to ensure full utilization of Salesforce.

Solutions

Sales
Cloud

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Connect sales teams to various functions such as marketing, service, and commercial through the Sales Cloud and get rid of location constraints.

Service
Cloud

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Allow you to provide support services to every customer anytime, anywhere, and you can provide 24-hour online support to your customer across different channels.

Marketing
Cloud

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A digital platform that automates marketing across email, social media, mobile apps, SMS, websites and more.

Salesforce
Migration

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Migrate to China-based servers on Ali Cloud to better help enterprises operating in China meet compliance and data residency requirements, and to provide an excellent customer experience.

Salesforce
AI

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Use artificial intelligence technology to process your customer data, creating customizable, predictive, and generative AI experiences to securely meet all your business needs.

Enhance the customer and employee experience with Salesforce:

In 2021, our team engaged a global logistics company for the implementation of Salesforce Service Cloud, starting with the Salesforce Chat & Einstein Bots, then gradually moved into supporting the entire case management framework. We have successfully launched to all regions globally by the end of 2022.

• A unified solution for sales and service activities, centralizing customer data.

• Comprehensive integration with internal systems and external digital channels.

• Definition of a global case management framework with standard intents and workflows.

• Omnichannel support including email, chat, and web to centralize customer communication.

• Launched to 50+ countries across different regions globally

• Average chat case handle time by agents dropped 80% in 4 months

• Onboarded 3000+ Service Cloud users

Improving Business Efficiency and Customer Satisfaction with Salesforce

An automotive group were deeply invested in Salesforce but were unsatisfied around how this integrated with their core digital processes with deep divisions between the incumbent partner, IT, and the business.
The Salesforce delivery approach was largely ‘IT’ led, with waterfall style releases, no CI/CD or testing automation and little integration with the wider digital delivery ecosystem.

• 10X improvement in release cadence.

• Launched salesforce app to dealer communities.

• Notable improvement seen in case management, CSAT, and sales metrics.

• 80% improvement in team morale in first 18 months.

Unlock your Salesforce potential