Increasing DEV Power with Augmented Coding May 31, 2023 Technological approaches and resources accelerate tasks associated with software development and maintain the quality of actions. This is Augmented Coding. Learn more
Salesforce Einstein Contact Us AI Powered CRM Experience Salesforce Einstein Generative AI Einstein Copilot： Einstein Copilot for Sales offers enhanced velocity in commercial operations through AI assistance. It facilitates rapid synthesis of key conversation details and discernment of customer perspectives, paving the way for strategic advance in negotiations. Moreover, it provides concise deal summaries, forecasting insights to prioritize engagement, and bespoke action plans to boost conversion efficacy, all anchored in systematic CRM analytics.Einstein Copilot for Service streamlines operations through AI-generated knowledge articles and swift responses to common questions. It transforms support interactions into concise knowledge for agents and customers, enhancing personalized service with AI integration to address unique business requirements efficiently. Prompt Builder： Create, test, revise, customize, and manage prompt templates that incorporate your own CRM data.A Sales Email prompt template helps sales team to draft personalized emails for a contact or a lead. A Field Generation prompt template brings generative AI-assisted workflows to fields. Enable you to populate a field with a summary or description created by an LLM Let's talk Traditional AI Sales Cloud Einstein Feature Highlights Einstein Activity Capture & Einstein Email Insights Track emails under respective CRM records, standard email insights activated. Opportunity Scoring and Opportunity Insights Likelihood of closing a deal, reminders for further engagement on inactive opps. Einstein Account Insights & Activities Dashboard Compelling event alerts like merger, acquisitions, or leadership changes. Einstein Automated Contacts Rule based automatic contact identification and addition to Customers and Opps records. Einstein Lead Scoring / Einstein Forecasting Qualify leads and forecast pipeline. Service Cloud Einstein Function Highlights Einstein Knowledge Article Recommendation Most relevant articles recommended to Agents based on case data. Einstein Reply Recommendations Surfaces common, approved responses that agents can easily use in chat and messaging conversations with customers. Einstein Case Classification Predicts field values for classifying incoming cases based on the text a customer presents from cases’ Subject and Description. Einstein NLP Bots across social channels Support across multiple social channels. Einstein Next Best Action Uses data insights and business rules to recommend offers and actions for an agent to take. Key Metrics Improvements REDUCES INCREASES Call Volume Average Handle Time Lead Conversion Opportunity Conversion/Closed Deals Sales Productivity Client Satisfaction Contact our Salesforce specialists!